Frequently Asked Questions

The ZOE program is currently available to people living in the continental United States and Hawaii. However our testing & membership products are not currently available to people living in New York due to regulations in this state.

The ZOE programme is also available in the UK. For more information, read our UK FAQs.

If you're not from the UK or US, we'd love you to register your interest and join our waitlist so we can gauge demand as we expand.

We do not diagnose, prevent, or treat any diseases (including metabolic or inflammatory conditions). If you have any underlying health conditions you should consult your treating physician before joining the program.

This program is not appropriate for those with an eating disorder or a history of eating disorders.

Chronic conditions and diabetes

We do factor some conditions into our advice including many common medications for diabetes (e.g. metformin) and heart disease (e.g. statins).

To access the blood sensor you'll also need to consent to take part in our study, which excludes chronic diseases like diabetes. Read more about our entry criteria here.

Gut issues

Unfortunately, if you have a gut disease (e.g. Crohn’s disease, ulcerative colitis, or celiac disease) then you are not eligible for the program.

If you have a sensitive gut (e.g. irritable bowel syndrome) then you may join the program. However, you should understand that our advice is for general wellness and is not specifically formulated for your condition. Some diet changes we recommend, such as increasing fiber and diversifying your plant intake, have been shown to trigger adverse responses in some people with a sensitive gut. While we give advice that is suitable for most people, following our advice could make your condition worse. We are actively researching how we might be able to adjust our advice specifically for people living with irritable bowel syndrome.

No, ZOE is not meant to diagnose or treat any medical conditions. It is a tool that is meant for general wellness purposes only.

ZOE is the science and nutrition company leading a movement to transform the health of millions. Our research, backed by clinical trials, shows that eating the right foods for your body can help you feel better in weeks and be on track for more healthy years. Learn more.

ZOE runs PREDICT, the world’s largest nutrition study, transforming how we understand food and health. Our expert team includes:

• Prof. Tim Spector – ZOE Co-founder and Professor of Genetic Epidemiology at King’s College London.

• Prof. Sarah Berry – Chief Scientist at ZOE and Professor at King’s College London.

• Dr. Federica Amati – Head Nutritionist at ZOE and author of Every Body Should Know This.

We’ve published over 60 peer-reviewed papers and collaborate with institutions like King’s College London, Mass General Hospital, and Stanford Medicine. Our research has peen published in Nature Medicine, including studies on individual food responses (2020) and our Randomised Controlled Trial (2024).

Learn more

Yes, ZOE is safe to use whilst on GLP1s for weight loss. In fact, users of GLP1s are most likely to see greater weight loss if they use the GLP1s in conjunction with lifestyle changes, including eating healthily. We see using ZOE whilst on GLP1s as a key opportunity to develop healthy, positive, sustainable eating habits, to set yourself up for success both whilst on the GLP1s, and then stick to these habits once you stop the GLP1s.

Please note that you will not be able to consent to our clinical study and receive a blood sugar sensor as hypoglycaemic medications (including GLP1s) are an exclusion criteria.

Yes. The ZOE app is currently available on both iOS (iPhone with iOS version 16.4 or later) and Android devices (Samsung, LG, Motorola etc. with Android 8.0 or later).

We take data security and your privacy seriously and your information will be stored securely. Our full privacy policy can be found here.

The app uses world-leading nutrition science to help you make smarter food choices and improve your health. It encourages mindful eating—take a moment before eating to pause, snap a photo of your meal, and reflect on what’s on your plate—guiding you towards your health goals.

Meal scores are based on scientific research on how food affects your health. We consider factors like blood sugar and fat impact, macronutrient balance, and fiber content. Our scoring reflects the positive aspects of your meals and how they contribute to your health. Rewards are linked to consistent logging and making healthier food choices over time. Rewards, in the form of beans, encourage consistent, healthful choices that align with the latest science and support your overall health.

The yellow character represents one of the trillions of ‘good’ bacteria in your gut, crucial for your digestion, immunity, and overall health. This friendly bug guides you through your journey to better gut health.

Mindful eating is about pausing before you eat, reflecting on your food choices, and understanding their impact on your health. It’s the first step towards making smarter, more satisfying food decisions.

By joining ZOE Plus, you’re getting full access to all our premium features:

• Personalised scores to help you make smarter food choices

• Unlimited learning so you can explore as much as you want

• A completely ad-free experience

ZOE Plus costs $99.99 yearly or $15.99 monthly.

Just head to your App Store subscriptions in your phone's settings.

We’re sorry to hear you’ve had issues making a purchase in the ZOE app. All purchases in the ZOE app are handled through the app Store. If you're still having problems making purchases after following the steps below, please contact the application store's customer support.

If you've made purchases in the ZOE app or other applications before, the issue may be caused by one of the following:

1. Problems with your network connection. Your network connection needs to be stable in order to make purchases, so we advise using WiFi if you are able to, or at least 4/5G mobile network.

2. Temporary problems with the application store. All in-app purchases are processed by the app store, so there is a chance the store is overloaded and unable to process your request. In that case, just wait a few minutes and try again.

If you've never made purchases in the ZOE app or other applications, the problem may be one of the following:

1. Incorrect payment information. The easiest way to fix this is to cancel the payment method and start over.

2. Unsupported payment method. The app store may not support the payment method you want to use. The list of available payment methods can be found in the support section of your device's application store.

It’s great to hear you have been enjoying our free app & paid to upgrade your experience to ZOE Plus. Currently, our testing is a separate product to ZOE Plus and we are working on launching our next-generation testing in the US in the future. To receive information when we launch testing in the US, you can sign up here for updates.

Daily30 tastes like a nutty, savoury blend and includes herbs and spices like thyme and turmeric. It is complemented with eight mushrooms, seeds, and pulses (e.g., lentils).

Daily30 is best used with savoury foods at breakfast, lunch, dinner, or snack time. Unlike synthetic supplements, Daily30 is designed to be enjoyed. Sprinkle it daily over eggs, yoghurt, hummus, salads, soups, grilled protein, and other meals to add a delicious taste and satisfying crunch.

You can see the full nutritional information.

Ingredients: Flaxseed, Red lentil flakes, Grape Seed, Chia seeds, Chicory Root Inulin, Sunflower Seeds, Pumpkin seeds, Goji berries, Puffed Quinoa, Almonds, Hazelnuts, Walnuts, Seaweed, Nutritional Yeast Flakes, Hemp Seeds, White Mushroom, Freeze dried raspberries, Thyme, Onion, Parsley, Turmeric, Cumin, Garlic, Rosemary, Green tea kombucha powder (fermented green tea, apple cider vinegar, tapioca fibre), Kale, Baobab Fruit Pulp, Buckthorn, Chaga, Lion's Mane, Shitake, Maitake, Tremella, Reishi, Cordyceps

Allergy Advice: For allergens, see ingredients in bold. Packed in a facility which also handles peanuts, egg, gluten, sesame and other tree nuts.

Daily30 has been designed for daily nutrition*. With just one scoop a day (15g), you will get over 30 diverse plants to help gut health*, boost your fibre and maintain your energy* for a healthier and balanced diet. Daily30 has been designed to score 100 in the ZOE App.


Gut health*: Daily30 helps maintain digestion and gut health. Incorporating just one scoop of Daily30 every day will also help you achieve the ideal fibre intake, contributing 4g per scoop.

Energy*: Daily30 is a natural source of minerals, which helps support you throughout the day.

Daily Nutrition*: Daily30 is high in Omega 3 ALAs, is a source of plant protein and a natural source of copper and calcium.

In addition, our carefully selected ingredients focus on maximising quality and whole plant consumption, with a blend that preserves the natural food matrix delivering texture and flavour.

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.⁠ This product contains 4g of total fat per serving.

Supplements should not be used as a substitute for a varied diet. Please use Daily30 as part of a healthy lifestyle. Do not exceed the stated, recommended daily dose (15g).

Yes, it is completely vegan, with no added salt or sugar. It is also a source of plant protein and omega-3. Daily30 is gluten-free and made in a gluten-free facility so there is no risk of cross-contamination.

While we try to source organic ingredients, this is not always possible for some of the plants in Daily30, either because there is not a reliable source of organic options or because these options are not as high-quality. 

We are constantly working to improve the organic makeup of our product. Our ingredients are sourced to be of the highest quality, and all our suppliers must comply with strict sustainability standards.

Our randomised control trial (RCT) was done as part of the development process for Daily30 and we have since made some small changes. This means the results apply to a slightly different recipe than the one we currently sell, but we think the changes we have made make it even better! We will be retesting again later this year.

BIOME was a randomised controlled trial (RCT) with 399 people, with the final analysis on 349 people over 6 weeks. Participants were all healthy, 76% women, 24% men with a mean age 51 years recruited from the ZOE Health Study. The study had 3 arms: a functional control arm: consumed bread croutons (28g/day), intervention 1: consumed Daily30 (30g/day i.e. 2 scoops) and intervention 2: took a daily probiotic (1 capsule/day).
You can find more details of the study here: https://zoe.com/learn/daily30-does-it-work

We have added 4 new ingredients into the recipe, goji berries, freeze dried raspberries, kale and green tea kombucha which is a fermented food.  These ingredients increase diversity by adding 4 more plants to the mix and increase the polyphenols in the recipe.  The berries also add a slight fruit sweetness making the recipe even better on breakfast.  It still retains its savoury profile however and is equally good on eggs, humous, avocado and many other meals.

You can manage your account by logging in here. You will be able to manage your address, payment methods, change your order dates, or cancel.

Here's how to use and maintain your Daily30 tin and scoop.

How should I use the tin and scoop?

• Make sure the tin is empty, then slowly pour in Daily30 from the bag. 

• Close the lid firmly after every use.

• Make sure the scoop is clean and dry. 

• The scoop is magnetic and attaches to the outside of the tin. The magnets are safely embedded under the silicon sleeve. It should not be handled by children under 3 years old.  Please ensure it is stored securely and kept out of reach of children and pets

• The scoop can be damaged if dropped onto a hard surface.  If your scoop is dropped, please check everything is still securely in place.

• If you notice any damage or wear and tear to your scoop, please discontinue use and contact us at daily30@ZOE.com We’ll be happy to get a replacement sent right away.

Where is the best place to store the tin?

• Keep it in a cool, dry place like a cupboard.

• Avoid heat, direct sunlight, and steam (for example, from a hot stove or kettle).

• Do not refrigerate or freeze.

How should I clean the tin?

• Wipe the inside with a dry, lint-free cloth. Remove any residue with a soft brush.

• If you need to wash the tin, wipe gently with a slightly damp cloth. Immediately dry with a clean cloth. Leave the tin open to ensure it is completely dry before refilling.

How should I clean the scoop?

• Handwash only with warm, soapy water and a soft cloth, then rinse thoroughly.

• Dry the scoop thoroughly with a lint-free towel. 

• Not dishwasher safe

Anything I shouldn’t do when cleaning my tin and scoop?

• Please avoid soaking or running the tin and scoop under water, washing them in the dishwasher, using abrasive scrubbers, or using them if they are not completely dry.

• Avoid removing the silicon sleeve from the scoop.

• Go to zoe.com/account

• Click on the Manage button for the Daily30+ subscription

• Click on Change the next order date

• Select a new date and confirm

• If you have purchased products via our website:

  • Go to zoe.com/account

  • Click on the Manage button for the subscription you want to cancel

  • Click on Cancel my plan

  • Follow the steps until confirmation

  If you have purchased our ZOE Plus plan via the Science & Nutrition app, just head to your App Store subscriptions in your phone's settings. To avoid being charged, you must cancel at least the day before each renewal date. Your access to premium features will end when your subscription terms end.

• Go to zoe.com/account

• Click on Order history (or visit zoe.com/account/order-history)

• You will see the full list of your orders and their status

• Go to zoe.com/account

• Click on Order history (or visit zoe.com/account/order-history)

• You will see the status of your order (Scheduled, In Preparation, In Transit, Delivered)

• If available, you will see the tracking number of your order

• If you have purchased products via our website:

  • Go to zoe.com/account

  • Click on Payment Details (or visit zoe.com/account/payment-details)

  • Click on Manage payment methods

  • You will be redirected to our third-party payment site - Stripe - where you can change your card details

  • You will need to change your payment details for each of your subscriptions (Daily30+ / membership)

  If you have purchased our ZOE Plus plan via the Science & Nutrition app, just head to your App Store subscriptions in your phone's settings.

• If you have purchased products via our website:

  • Go to zoe.com/account

  • You can see there the next payment date for each of your subscriptions

  If you have purchased our ZOE Plus plan via the Science & Nutrition app, just head to your App Store subscriptions in your phone's settings.

• Go to zoe.com/account

• Click on Personal Details (or visit zoe.com/account/profile)

• You can change your name, address or phone number there

You can change your Daily30 plan from a monthly plan to a 4-month plan by going to your Member Portal (zoe.com/account), clicking on “Manage” under your Daily30 subscription and clicking on “Change plan” and selecting the option you want to move to before clicking “Confirm”. Your change will be effective for your next payment/next order.

Yes you can absolutely switch your plan again in the future to suit your needs. Whenever you need to switch, simply head to https://zoe.com/account, log in using you account details and click on “Manage” under your Daily30+ subscription to organise this.

You will be charged on your next order date, this won’t change if you switch plans. If you wanted to change the date of your next delivery, please just select the “Change the order date” within the “Manage” section of your Daily30+ order.

Firstly, you will need to change you Daily30+ plan in the member portal to your preferred one month or four months. To do this, go to your Member Portal (zoe.com/account), clicking on “Manage” under your Daily30 subscription and clicking on “Change plan” and selecting the option you want to move to before Confirming.

Once you have done this, head straight back to the “Manage” section of your Daily30+ and click on “Change the order date” to bring your next order forward to a date that works for you.

All sales are final and may not be cancelled unless your order has not been prepared yet. Preparation typically occurs within 24-48 hours after order completion. If there are any issues with quality or there are damaged parts, please get in contact with our support team and they'll be happy to assist you. If you are participating in the research study, you have the right to discontinue the study at any time. The cost of the program does not include any study-related costs as ZOE covers these, so you remain responsible for the cost of your order.

For the test kit & membership:

You can manage your membership in the ZOE app. In the menu, tap on ‘Settings’ > 'Account settings' > 'Membership'.

You can also cancel on zoe.com/account by clicking on the Manage button for the subscription you want to cancel, clicking on Cancel my plan and following the steps until confirmation.

For ZOE Plus, just head to your App Store subscriptions in your phone's settings. To avoid being charged, you must cancel at least the day before each renewal date. Your access to premium features will end when your subscription terms end.

We're sorry to hear about any disappointment, and we're eager to sort it out. Thank you for taking the time to talk to us. We want to ensure that we're aware of any issues so we can correct them, not just for you, but for others, too. We'll do our best not to make the same mistake again.

If you would like to raise a complaint, please email us anytime at complaints@joinzoe.com. Our complaints team will acknowledge your message within 48 hours and will review your case thoroughly within the following 5-7 working days.

For the Science and Nutrition free app, you can report bugs directly through the app’s feedback section or email us at userresearch@joinzoe.com.

Klarna is a payment service that allows you to pay for your purchase in interest-free instalments.

When you choose to pay with Klarna, your instalments will be automatically deducted from your bank account or credit card on a schedule determined at checkout. There are no additional fees or interest if payments are made on time.

If you miss an instalment, Klarna may charge a late fee. Klarna will also contact you with a revised payment schedule, so it's important to stay up to date with your payments.

Klarna conducts a soft credit check when you apply for an instalment plan, which does not affect your credit score. However, missing payments could potentially be reported to credit bureaus.

You can manage your payments and view your payment schedule by logging into your Klarna account. Klarna will also send payment reminders before each due date.

If you have questions or encounter issues with your Klarna payments, you can contact Klarna's customer support, which is available via their website or app for assistance.

Please forward any affiliate/partnership requests to social@joinzoe.com and our team will get back to you.