Cookie Policy

Like most websites and apps, we use cookies. This policy describes how we use them. By using the ZOE website and/or app you agree to our use of cookies.

Effective: 13th March 2024

Archived versions

If you have a disability, you may access this Cookie Policy in an alternative format by contacting

What Cookies are

Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Service. You can think of cookies like notes. Every time you visit a site, that site puts a note on you so they can keep track of how many times you’ve visited, how long you’ve spent there, and what you’ve done.

Typically, a cookie holds: the name of the website that it has come from; how long the cookie will stay on your computer or phone; and a value (usually a randomly generated unique number). The length of time stored depends on the cookie, but this is generally between a few minutes and up to two years.

Why we use Cookies

Cookies help us improve our website and show you things which are relevant to you, based on information you’ve entered and things you’ve looked at. We use cookies to:

Improve your experience 

We use cookies for a variety of reasons to improve your online experience. For example: making logins faster by remembering your customer details, helping a page to load quickly, giving you access to our live chat, or making sure our pages are optimised for your browser or device (by giving us technical information about the device or browser you are using).

Store personal preferences 

We use cookies to give you content that matches your preferences. We may also give you relevant offers because we know what other content you liked.

Ensure safety and security 

Some cookies which we use help make sure your information is secure when you use our services.

Improve our service 

We use cookies to decide how frequently to show you adverts or announcements. We also use cookies to measure and analyse how visitors use the site. This helps us develop it and make it easier to use.

How we use third party cookies

We use a number of first and third party cookies on our website and/or app for reasons listed below. Details of these can be found in our cookie banner, which appears when you first visit our website (and can otherwise be accessed by clicking the cookie icon in the bottom left corner of our website).

Customer support

We use third party cookies to enable customer support such as our live chat feature.

Checkout & payments

We use third party cookies to enable our checkout process and securely connect with our payments provider.

Usage analytics

We use third party cookies to help us understand how people use our website and apps.


We use third party cookies from marketing platforms to bring new visitors to our website, to manage our waitlist, and to communicate with our previous visitors. These platforms may use cookies to record where visitors have come from and the pages they visited.

How cookies affect your privacy

You can visit our website without using cookies. However, we may ask you for personal information so you can use our services. Full details of how we collect information, how we use it, how we keep it and how we disclose it can be found in our Privacy Policy.

How to manage your Cookie preferences

You can turn off cookies that are not strictly necessary by clicking the cookie icon in the bottom left hand corner of the screen when browsing our website.

Alternatively, several third party services we use have a cookie opt-out feature. To opt out of individual  cookies, please click on the relevant opt-out link below:

Google Analytics

Google Ads


If you turn cookies off, you might still see ads for ZOE in other places. But they’ll be general, and not based on your specific information.