Terms of Service
These terms set out what you can expect from our service, & what we expect from you.
Effective: 25th October 2024
Archived versions
These are the terms on which we provide the ZOE personalised nutrition programme in the United Kingdom. Any purchase of that service from or after the effective date is on these terms. Our service is also on sale in the United States under different terms, which are available here. Previous versions of these terms for the United Kingdom are available here, and these apply to purchases of the service made when those terms were in effect.
If you have a disability, you may access this page in an alternative format by contacting hello@joinzoe.com.
It should be obvious that our service to you will require us to process a lot of personal information about you. We have explained our approach to your personal information in more detail in our privacy notice.
Important: our service does not give medical advice or supply you with medical information. You should always talk to your doctor or other health-care professional about any health problems you may be suffering from. Please see our warning section if you have any concerns about your health.
Our service
We offer different service packages, as detailed when you place your order. But there are two main parts of our service - testing (including results) and membership.
Testing:
We send you a test kit, which you use to collect biological samples (at the moment blood and poop) and then send them to our laboratory for testing using prepaid packaging we provide.
We provide access to our app to allow you to record information about your diet and health during the testing period. We also provide some specially formulated cookies which you will need to eat as part of the test.
Within about 4-6 weeks of receiving your samples, we will send you results of the testing period, together with information that you record about yourself and prepare personalised insights about you.
Some service packages also include further gut health retests (e.g. at 4, 8 and 12 months) to enable you to see how you are progressing.
Membership:
You will continue to have access to our app, which will, among other features:
Give you access to nutritional information for different foods and recipes.
Allow you to continue logging your diet and health to enable you to sustain progress against your nutrition-related objectives.
Allow you to join our member community.
We are constantly evolving our services and so the available features, particularly in our app, will change over time.
Ordering the service
You place an order for the service when you press the “Place Order” button. When you order the service, you will be given a number of alternatives including how long each period of your membership may be (e.g. 4 months or 12 months) and the frequency with which you will be making payments.
We reserve the right to accept or reject orders for any reason, including because you do not meet our eligibility criteria. The price of the service is that indicated when you made your purchase (but see the fees section for information about price increases).
If we accept your order, we will send you an acceptance email, at which point a contract will exist between us under the terms set out on this page.
Duration of membership and automatic renewal
Your membership will start on the date set out when you place your order. Your membership will continue indefinitely, and so will automatically renew unless and until you or we cancel it. See the Cancellation, Returns and Refunds section on how to cancel. Automatic renewals will be for the same period you originally committed to (e.g. 4 or 12 months).
Eligibility
In order to use our service, you must meet the following eligibility criteria:
You are at least 18 years of age.
You are not pregnant.
You have not had a heart attack (myocardial infarction), stroke/transient ischemic attack, or major surgery in the last two months.
You have a body mass index (BMI) of at least 16.5 kg/m2.
Your shipping address is in the United Kingdom.
You can safely eat a gluten-free, dairy-free and vegetarian meal. (Meals may contain traces of these and other allergens, as they are prepared in a kitchen handling other ingredients).
You do not have an active eating disorder (e.g. anorexia nervosa or bulimia nervosa).
If you are being treated for any chronic medical condition (including type 1 diabetes or type 2 diabetes), you have checked with your treating physician that this product is safe for you (note that to participate in the PREDICT 3 study, which uses a continuous glucose monitor, you must not have been diagnosed with type 1 diabetes or type 2 diabetes).
You may not use our service unless you meet these eligibility criteria.
Fees and charges
ZOE charges for Testing (with Results) and Membership.
There is a fixed fee for Testing and Results. It is typically a one-off payment made when you place your order.
Payments for membership are by subscription. Fees, payment dates and payment intervals are set out when you purchase but payments are typically monthly.Sometimes, we offer alternative subscription and payment models, but the terms of those would be made clear to you when you place your order.
We may change the membership fee for a subsequent period of membership by giving you at least 30 days’ notice of that change.
Using the test kit
The test kit will include instructions on how to collect and ship your samples. At the moment, our tests consist of:
Response to blood fats (using a small blood sample)
Composition of your gut microbiome (using DNA extraction and sequencing techniques to identify living organisms in your poop sample)
If you have chosen to participate in the PREDICT 3 study then your response to blood sugar will be evaluated using a glucose monitor
In order to ensure that we receive the highest-quality test data, you must:
Use the test kit and collect the samples in accordance with the instructions provided with the kit
Follow good hygiene practices when collecting the samples
Send your samples for testing within the timeframes we have indicated — if you delay too long, the test may become useless
Consume the cookies provided in the test kit in accordance with ZOE’s instructions
You must not:
Use any part of the test kit, including perishable foods, which is past its indicated expiry date.
Provide samples on behalf of anyone else.
Results
Results consist of a set of personalised “insights.” Insights are derived from analysis of the samples combined with the information you have reported about yourself using the app.
Insights are intended to help you make personalised nutritional and lifestyle choices. You may choose to follow these recommendations as little or as much as you wish, or you may choose not to follow these recommendations at all. Nothing contained in the results should be construed as medical advice or diagnosis of any disease, nor do the results identify intolerances or allergies.
We aim to provide the results to you within around 4-6 weeks of receiving your samples, but there may be unexpected delays. While we will take all reasonable steps to try to meet this time limit, we cannot promise to do so.
If you have not followed the instructions for sample collection, a test may fail. There are other, rarer circumstances in which a test may fail even for correctly collected samples. We may deal with that by asking you supplementary questions to help us interpolate a test result or send you a replacement test kit if possible.
Biological samples are processed on ZOE’s behalf in an irreversible manner and cannot be returned to you once sent to and processed by the laboratories.
How we accept payment
Card payments
We may collect card payments from you directly or we may use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your ZOE account (your “Billing Account”). At present we use Stripe as our Payment Processor.
The processing of payments by a Payment Processor will be subject to the terms, conditions and privacy policies of such Payment Processor in addition to these terms. We are not responsible for any errors by the Payment Processor. You authorise us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that we or the Payment Processor make even if we or the Payment Processor have already requested or received payment.
Payment method: The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
Up-to-date information: You must provide current, complete and accurate information for your Billing Account when you order the ZOE Service. You confirm that you are authorised to use such a credit card or payment method. You must promptly update all information to keep your Billing Account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us or our Payment Processor if your payment method is cancelled or if you become aware of a potential breach of security. If you would like us to change such information, please contact us through chat or email. If you fail to provide any such information, you agree that we may continue charging you for any unpaid fees under your Billing Account. You agree that we may pass your credit card information and related information about and identify you to our designated service providers for their use in charging you for the service ordered by you. All charges are inclusive of VAT.
Klarna
We also accept payment through Klarna. Klarna payments are subject to Klarna’s own Terms and Conditions and Privacy Notice in addition to these terms.
We are not responsible for any errors by Klarna. You authorise us, through Klarna, to charge your Klarna account for payments. If we, through Klarna, do not receive payment from you, you agree to pay all amounts due upon demand.
Up-to-date information: You must provide current, complete and accurate information for your Klarna account when you order the ZOE Service. You confirm that you are authorised to use such a credit card or payment method. You must promptly update all information to keep your Klarna account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us or Klarna if your payment method is cancelled or if you become aware of a potential breach of security. If you would like us to change such information, please contact us through chat or email. All charges are inclusive of VAT.
Cancellation, Returns
How to cancel
To cancel you can either use the Membership section in the app or email us at hello@joinzoe.com.
To access the Membership section, in the menu, tap on ‘Settings’ > 'Account settings' > 'Membership'. See our FAQs for further instructions on how to cancel via the app.
Cancelling within the first 14 days after receiving your kit
If you have not opened the test kit box: You may cancel your order within 14 days of receiving your test kit. In those circumstances we will refund you in full, less applicable return postage charges, if you return the unopened test kit to us. Your membership will also be cancelled.
If you have opened the test kit box: You will not be able to cancel your initial testing. On our Starter and Thrive tiers, you will not be eligible to have your testing payment refunded. On our Thrive Plus tier, we will refund you the difference between the total amount of your testing payment and the payment for initial testing on our Starter tier. On all tiers, we will cancel your membership. You will not have to return the opened box to cancel, given it contains testing equipment and food.
If you decide to cancel quickly: We may be able to cancel the despatch of your order, saving the need to return the box. We typically start preparing your order within 24-48 hours. In those circumstances, we will refund you in full and your membership will be cancelled.
Cancelling more than 14 days after receiving your kit
You may cancel your membership at any point, but your order for the kit is final and the cancellation of your membership will be effective at the end of the period that you committed to in your order (e.g. 4 or 12 months). So you will still be charged for the rest of that period, and may continue to use the services included in your membership (and any gut health re-tests included in your testing package).
If your test kit is damaged or defective
If a test kit or any of its contents necessary for testing is damaged or defective when you received it, ZOE will, on request, ship a replacement test kit or the damaged item free of charge provided that you have not already submitted samples using the original test kit; the test kit has not expired and subject to the availability of a replacement test kit, unless the damage or defect was your fault (for example, because you gave an incorrect address). If we do not have a replacement test kit to ship to you when we would otherwise send you a replacement, we will instead refund your fees.
Cancelling after membership renewal
If your membership automatically renews because you have not taken steps to cancel it, then you have a right to cancel it in the first 14 days after renewal and your membership will end immediately. If you cancel after this period, the cancellation will be effective at the end of the period your membership has renewed for. So you will still be charged for the rest of that period, and may continue to use the services included in your membership.
Discretionary refunds / membership extensions
In exceptional circumstances, ZOE may, in its absolute discretion, refund some or all of the fees you have paid or add additional months to your membership. For example, if you are told by your doctor that you should not participate in ZOE, or you develop a health condition that means become permanently or temporarily ineligible.
Any requests for a discretionary refund or extension should be made to hello@joinzoe.com.
Free Access
Access to the ZOE app is only offered during your membership. However, while it is developing its services, ZOE may permit you to continue to use the app or maintain your account after your membership expires. If ZOE does so, it does so without any commitment to you and it may terminate your access at any time.
What happens if I paid using Klarna?
If you paid through Klarna, things are a little different. You’ll be paying Klarna for your order in regular instalments or within 30 days of it being placed, depending on which option you selected. Processing of refunds, both full and partial, are subject to Klarna’s terms and conditions for those options.
Complaints procedure
At ZOE, we always aim to provide excellent service. However, we understand that there may be times when you are not satisfied. In these cases, we encourage you to make use of our complaints procedure set out below.
Step 1: Contacting Us
If you have a complaint, please reach out to our Customer Support team first. You can contact us via email at complaints@joinzoe.com. Please provide as much detail as possible about your complaint, including any steps you've already taken, so we can investigate thoroughly.
Step 2: Acknowledgement
Once we receive your complaint, we aim to acknowledge it within 48 hours. This acknowledgement will be done by your preferred method of contact, whether that be via email, phone call, or through our app chat. We strive to make this process as convenient for you as possible.
Step 3: Investigation
Your complaint will be assigned to a member of our complaints team, who will be responsible for conducting a thorough investigation. They will review your customer history, interactions with our Customer Support team, and your usage of our service.
In addition to your customer history, the complaints team member will consider any other relevant factors. These may include the nature of your complaint, any supporting documentation you provide, and any applicable policies.
Step 4: Resolution
We will provide you with a written response detailing our findings, proposed resolution, and the rationale behind our conclusion.
Step 5: Further escalation
If you are not satisfied with our proposed resolution, you can request for your complaint to be escalated to a senior member of our team for further review.
Please note that our goals are to resolve all complaints to your satisfaction as far as we reasonably can and to learn from any mistakes we may have made. Your feedback is invaluable to us in improving our service.
Warnings
Possible Risks
Please be aware of the potential risks associated with using a service like ours. These include:
You may feel discomfort or unwell when collecting sample(s).
When collecting blood samples, most people will feel some discomfort from the device used to collect blood from your arm but some may feel pain. The blood collection may also cause you to bleed; this will likely be minor and should stop with pressure. There is also a chance that you may faint or feel light-headed. In rare circumstances, the puncture site could become infected.
You may receive nutrition suggestions (including recipes) indicating foods or supplements to which you are allergic or sensitive. If you have a known or suspected allergy or sensitivity, you should not follow those suggestions.
A specific health or medical condition(s) you may have may not get better or may get worse and you may develop new conditions.
Some survey questions may make you or your family members uncomfortable.
You may learn information about yourself that prompts you to follow up with a healthcare professional. We cannot be responsible for what happens after that.
You may find out information about yourself that will cause you to worry or become anxious.
No Doctor-Patient relationship and not medical advice
The results provided by ZOE are for informational purposes only. ZOE is not a medical professional, and ZOE does not provide medical services or give medical advice. Nothing contained in the results should be construed as such advice or diagnosis. The information and reports generated by ZOE should not be interpreted as a substitute for consultation with a doctor, and the information made available on or through the service should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition.
It should go without saying that there will not be a doctor-patient relationship between you and ZOE.
If you are being treated for an illness, are pregnant, have any food-related allergies, taking prescription medication or following a therapeutic diet to treat a disease, you should consult your doctor before using the ZOE Service. If any information you receive or obtain from using the service that is inconsistent with the medical advice from your doctor, you should follow the advice of your doctor.
Coaching and Support Teams
From time to time you may interact with our Coaching or Support teams. For example, our Support team may assist you in completing the tests properly. Our Coaching team moderate our in-app support groups.
What they cannot do is provide medical, mental health or any other type of health service. The team does not conduct psychotherapy or mental health counselling. No diagnosis or treatment of, or advice regarding, any medical or mental health condition or illness will be offered. They are no substitute for, and are not an alternative to, medical, psychiatric, psychological, psychotherapy or other healthcare diagnosis and treatment when a medical or mental health condition or illness is present. You are advised to seek diagnosis, treatment and advice regarding medical or mental conditions or illnesses from doctor practising medicine, psychotherapists, psychologists and other licensed healthcare and mental health professionals.
ZOE’s Coaching and Supports teams are not allowed to engage in rendering any type of psychological or healthcare advice for any individual or their particular situation. Under no circumstances will any of your interactions with any ZOE team member in your use of the service be deemed or construed to create a doctor-patient relationship or a fiduciary duty of any kind whatsoever.
Food Database Disclaimer
As part of the service, ZOE maintains a food database that contains nutritional information. This information is derived from a number of sources — some of them more reliable than others — but all of them outside our control. We therefore cannot guarantee the accuracy of any information in the food database.
We have attempted to give the information a score, representing our estimate of its reliability. We explain how this works in detail on a separate page. This represents our best guess as to the reliability of the information. We do not guarantee it will be right, and you should approach all such information with proper caution.
ZOE Communities Disclaimer
The ZOE Communities features of the app allow you to interact with other members and coaches in discussion groups. ZOE’s coaches present in these groups are not medical professionals and so cannot give medical advice.
Since we do not control what other members may say, we are not responsible for the accuracy of anything that other members may tell you. If you hear anything in a discussion relevant to your health or a health condition you may have you should check with a health professional (doctor, nurse or pharmacist) before taking action on it. Any advice given by a ZOE member is no substitute for, and is not an alternative to, medical, psychiatric, psychological, psychotherapy or other healthcare diagnosis and treatment.
If you participate in ZOE Communities, you must follow any guidelines we give for participation. You must not give medical advice to other members in these groups.
Your Account
In order to use our app — which is essential for obtaining results and for enjoying membership — you will need to create a ZOE account. Only you are permitted to use the account and you must not share your password with anyone else unless because of a disability or ill health you need someone else to access your account on your behalf.
You are responsible for any use made of your account.
You are also responsible for ensuring that the email address associated with your account is valid and capable of receiving email. We are entitled to assume that any email successfully sent to your email address has been received by you.
When you create a ZOE account, you are required to provide certain Customer Information about yourself (e.g. name, email address, mailing address, password, and payment information) (collectively, “Customer Information”). You must provide accurate and complete Customer Information and update such information from time to time using your account as necessary to keep your Customer Information current and accurate. You are responsible for maintaining the confidentiality of your Customer Information and password and for restricting access to such information and to your computer or other electronic devices. All activities that occur under your account or password will be your responsibility.
You agree to immediately notify ZOE of any unauthorised use of your password or Account or any other breach of security. You agree that ZOE will not be liable for any loss or damage arising from your failure to comply with this section.
At registration and at various stages of using the service, you will be prompted to accept these terms indicating your affirmative acceptance of them.
Research
Our research
With your consent — which you will be offered at the time of signing up and which you may change at any time — ZOE conducts research into nutrition, health and wellness. For more information about the way in which ZOE uses data for research, please see our Privacy Policy:
Research studies
Based on the personal information you have provided us, if we identify you as a potential participant in research studies carried out either by ZOE, or by independent third parties, we may invite you to participate. Whether you participate in a research study is entirely up to you and will not affect your membership. Each study will be different and you will be given complete information about it if you are invited to participate.
Software
The app may from time to time automatically download and install updates from ZOE. These updates are generally designed to improve, enhance, and further develop the service and may take the form of bug fixes, enhanced functions or features, new modules, and completely new versions. You agree to receive such updates and permit ZOE to deliver these to you as part of your use of the service.
Unlawful and Prohibited Use Policy
As a condition for using any of our services, you must use it only for your personal use and you must not::
Re-sell the service, any part of it, or any goods we have supplied you with;
Distribution, public display or performance of any part of the service;
Copy, modify or create derivative works of any part of the service;
Use automated or similar means to download data from the service, including without limitation crawlers, spiders, robots, or data mining tools;
Download or copy (other than as part of the usual browsing of the web, including through page caching and the use of assistive technologies) of any part of the service,except as expressly permitted by ZOE;
Attempt to gain unauthorised access to ZOE’s servers or computer systems or to engage in any activity that disrupts, damages, disables, diminishes the quality of, interferes with the performance of, or impairs the functionality of, any part of the service;
Collect or harvest any personal information including, but not limited to, company and individual names, domain names or account names, from the service;
Use any part of the service for unauthorised commercial solicitation purposes;
Use of any part of the service as a destination linked from any unsolicited bulk messages or unsolicited commercial messages;
Impersonate anyone, falsify your identity, or misrepresent your affiliation with any person or entity;
Use the Service where not permitted to do so;
Modify or disguise the origin of any content transmitted through the service in a manner that leads to consumer confusion;
Use any content in the service, or any promotional materials for the service, for unauthorised advertising, or in connection with any offer to sell or buy any goods or service except as permitted by law;
Use use any trade mark, trade name or other branding material or key word associated with the service in online media that amounts to false association and/or cause consumer confusion;
Engage in "framing," "mirroring," or otherwise simulating the appearance or function of ZOE or our Service;
Upload or transmit any content that you do not have a legal right to transmit (such as proprietary and confidential information, private information about other people without their permission, or content that infringes intellectual property rights of a third party);
Violate these terms, any code of conduct or other guidelines which may be applicable for a particular area of the service or have been provided or shared with you in connection with the service;
Use of the service other than for its intended purpose; or
Violate any local, state, national, or international law, or any regulations having the force of law.
Termination
We may terminate our agreement with you without notice if:
You breach any of these terms
ZOE believes it is required to do so by law
We may also terminate our agreement with you if during the course of your membership you no longer meet our eligibility criteria, or present complex nutritional, medical and/or psychological needs that weconsider we appropriately cannot support. Will will inform you if we do this.
If we terminate our agreement with you for any reason that is not your fault, we will repay pro rata for any period of your membership and gut health retesting that is left unused.
We may also terminate this agreement at the end of any period of your membership by giving you at least 30 days’ advance notice.
Any termination of our agreement with you:
Ends all rights and licences granted to you under these terms, including entitlement to the service, your account and access to the ZOE app.
Does not affect any obligations under these terms that accrued prior to termination or any terms which by their nature should survive termination including, without limitation, terms related to intellectual property ownership and restrictions, disclaimers, the user content Licence, governing law and jurisdiction.
After termination, ZOE reserves the right to exercise whatever means it deems necessary to prevent your unauthorised use of the service and also to delete any information associated with your account. Please refer to our Privacy Policy to understand how we treat information you provide to us after you have stopped using our Service.
User Content
Some features of our Service may include functionality enabling you to submit or post material to be viewed by other users of our Service, whether publicly posted or privately transmitted, such as profiles, posts, emails, feedback, experiences, suggestions, notes, messages, food data, photos, and videos – all of which we refer to as “user content”. You are solely responsible for all user content.
ZOE, at its sole discretion, has the right (but not the obligation) to screen, reject, retain, or remove any user content, or any part of it. This could include redaction of that content. ZOE also reserves the right to disclose any user content as necessary to satisfy any applicable law, regulation, legal process or governmental request. ZOE has no obligation to preserve user content and may, for example, delete all existing user content. If you wish to preserve user content, you should ensure that you make your own copy of it.
In using the service, you agree not to post any User Content that
a) is false, deceptive, deceitful, misleading, unauthorized, unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, harmful to minors, fraudulent or otherwise objectionable;
b) would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
c) constitutes medical advice or guidance;
d) may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
e) impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
f) contains private or confidential information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
g) contains viruses, spyware, malware, corrupted data or other harmful, disruptive or destructive files;
h) may expose ZOE to any harm or liability of any type;
i) harasses, degrades, intimidates or is hateful toward an individual or group of individuals for any reason and especially on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability; or
j) disrupts, damages, disables, diminishes the quality of, interferes with the performance of, or impairs the functionality of, any part of the service.
By contributing user content, you grant ZOE and its affiliates a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, freely transferable and sub-licensable (through multiple tiers) non-exclusive right to use, reproduce, modify, transmit, translate, publish, publicly perform, display, distribute, commercialise, share with third parties, transmit or distribute over public network and media, and create derivative works of such user content in order to exercise any right or carry out any obligation under these terms, or for any other purpose in connection to the provision, promotion or development of our services.
You confirm that:
a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content and to grant the rights granted in these terms;
b) the user content is accurate and not misleading;
c) distribution of the User Content you supply in accordance with your direction does not violate these terms; and will not violate any rights of or cause injury to any person or entity. You hereby waive any moral rights you may have in such User Content under the laws of any jurisdiction.
Zero tolerance to harassment
ZOE reserves the right to immediately terminate our agreement with you and stop access to your account if you harass, intimidate or otherwise behave inappropriately toward any of our staff, members or anyone else you come into contact with through using our services.
Recipes
In order to better help members discover amazing recipes, we share recipes imported by members with other members. If you have any concerns about a recipe hosted by us, please contact hello@joinzoe.com. If you specifically want to file a formal notice under the US Digital Millennium Copyright Act because you believe a recipe has been shared in breach of your copyright, you may contact our copyright agent at DMCA@joinzoe.com.
Intellectual Property
Trademarks
All ZOE trademarks, service marks, trade names, logos, domain names, and any other features of the ZOE brand are the sole property of ZOE, ZOE’s Affiliates, or ZOE’s licensors. These terms do not grant you any rights to use any ZOE trademarks or brand features whether for commercial or non-commercial use. Unless you have specifically agreed otherwise in writing with ZOE, nothing in these terms or Service gives you a right to use any ZOE marks and you agree not to display or use ZOE marks in any manner.
You may not remove, obscure, or alter any proprietary rights, marks, or notices that may be affixed to or contained in the service.
Software
The Service, and all designs, text, graphics, pictures, images, content, videos, information, data, and software contained in or comprising the service (including ZOE’s Website and Apps), except for the user content as defined above, is the property of ZOE, ZOE’s Affiliates or ZOE’s licensors and are protected by copyright, trademark laws, patent, and other intellectual property laws in applicable jurisdictions.
Your rights in any ZOE software you use (including the ZOE Website and Apps) (“Software”) that is not accompanied by a separate licence agreement are governed by and subjected to the licence granted in these terms. You may not copy, modify, create derivative works of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in, or otherwise transfer any right in the Software unless otherwise specifically agreed in writing between you and ZOE. You agree not to modify the Software in any manner or form, or to use modified versions of the Software, including without limitation for the purpose of obtaining unauthorised access to the service. You agree not to access the service by any means other than through the interface that is provided by ZOE for use in accessing the service. Any rights not expressly granted herein are reserved.
Licence to Use
Subject to your compliance with these terms, ZOE grants you a limited, non-exclusive, revocable licence to make personal, non-commercial use of the service and the Materials. This licence shall remain in effect until and unless terminated by you or ZOE. You agree to use the service for your own personal, non-commercial use and will not redistribute or transfer the service or any of the Materials.
Food database
Information in the Food Database may not be reproduced, duplicated, copied, modified, sold, resold, distributed, visited, or otherwise exploited for any commercial purpose without the express written consent of ZOE.
Miscellaneous
Contacting each other
Where these terms require you to contact us (for example, where they require you to give us “notice”), you must do so by email to hello@joinzoe.com.
We may give you notice by sending an email to the address registered to your account. You are responsible for ensuring that you are able to receive and check emails at that address.
Changing these terms
We may change these terms by publishing the new terms on our website at least 30 days in advance of them becoming binding.
For terms which do not negatively affect your existing use of our service, for example where we are simply introducing a new feature or service and defining the terms on which it may be used, the new terms will take effect after 30 days.
Otherwise, the new terms will not take effect until the next renewal of your membership, meaning you can terminate your membership if you do not want to continue under the new terms.
Governing Law
These terms shall be governed by English law and the courts of England shall have exclusive jurisdiction to settle any dispute arising out of them.
Assignment
You may not assign, delegate or transfer these terms or your rights or obligations hereunder, or your Service Account, in any way (by operation of law or otherwise) without ZOE's prior written consent. ZOE may transfer, assign, or delegate these terms and its rights and obligations without consent.
Failure to enforce
Any failure by ZOE to enforce its rights on one occasion does not mean it may not enforce other rights, or the same rights on other occasions.
Circumstances beyond our control
ZOE is not responsible for any failure to perform any of its obligations under these terms if they are caused by circumstances beyond its reasonable control.
About us
We are Zoe Limited, established at 164 Westminster Bridge Road, London, England, SE1 7RW. Our email address is hello@joinzoe.com. Our contact telephone number is +44330 818 8669. Our VAT number is GB276647362.
