Accessibility Statement

Frequently Asked Questions: AU

Not in AU? Click here for our US FAQs or here for our UK FAQs.

Existing member or thinking about starting your ZOE journey? Explore our Help Centre to find everything you need to know about our products, managing your orders, getting started, deliveries & more

General

Where is ZOE available?

Our testing & membership products are not currently available to people living in Australia or New Zealand.

If you're not from the UK or US, we'd love you to register your interest and join our waitlist so we can gauge demand as we expand.

What is ZOE?

ZOE is the science and nutrition company leading a movement to transform the health of millions. Our research, backed by clinical trials, shows that eating the right foods for your body can help you feel better in weeks and be on track for more healthy years. Learn more.

Who are the scientists behind ZOE?

ZOE runs PREDICT, the world’s largest nutrition study, transforming how we understand food and health. Our expert team includes:

  • Prof. Tim Spector – ZOE Co-founder and Professor of Genetic Epidemiology at King’s College London.

  • Prof. Sarah Berry – Chief Scientist at ZOE and Professor at King’s College London.

  • Dr. Federica Amati – Head Nutritionist at ZOE and author of Every Body Should Know This.

We’ve published over 60 peer-reviewed papers and collaborate with institutions like King’s College London, Mass General Hospital, and Stanford Medicine. Our research has been published in Nature Medicine, including studies on individual food responses (2020) and our Randomised Controlled Trial (2024).

Learn more

Is my data secure? What is your privacy policy?

We take data security and your privacy seriously. Our full privacy policy can be found here.

Daily30

How does Daily30 Taste?

Daily30 tastes like a nutty, savoury blend and includes herbs and spices like thyme and turmeric. It is complemented with eight mushrooms, seeds, and pulses (e.g., lentils).

What meals can I use Daily30 on?

Daily30 is best used with savoury foods at breakfast, lunch, dinner, or snack time. Unlike synthetic supplements, Daily30+ is designed to be enjoyed. Sprinkle it daily over eggs, yoghurt, hummus, salads, soups, grilled protein, and other meals to add a delicious taste and satisfying crunch.

What are the ingredients and nutrition information?

You can see the full nutritional information.

Ingredients: Flaxseed, Red lentil flakes, Grape Seed, Chia seeds, Chicory Root Inulin, Sunflower Seeds, Pumpkin seeds, Goji berries, Puffed Quinoa, Almonds, Hazelnuts, Walnuts, Seaweed, Nutritional Yeast Flakes, Hemp Seeds, White Mushroom, Freeze dried raspberries, Thyme, Onion, Parsley, Turmeric, Cumin, Garlic, Rosemary, Green tea kombucha powder (fermented green tea, apple cider vinegar, tapioca fibre), Kale, Baobab Fruit Pulp, Buckthorn, Chaga, Lion's Mane, Shitake, Maitake, Tremella, Reishi, Cordyceps

Allergy Advice: For allergens, see ingredients in bold. May contain traces of soya, gluten free oats & other tree nuts.

Please read the allergen, ingredient and nutrition information on the product page and on the pack before eating Daily30. Our packaging and labels comply with UK regulatory requirements, so they may look different from Australian or New Zealand labels.

If we ever change the allergens in Daily30, or its 'may contain' advice, we'll always tell you before your next delivery

What are the benefits of Daily30?

Daily30 has been designed for daily nutrition. With just one scoop a day (15g), you will get over 30 diverse plants to help gut health, boost your fibre and maintain your energy for a healthier and balanced diet. Daily30 has been designed to score 100 in the ZOE App.


Gut health: Daily30 helps maintain digestion and gut health. Incorporating just one scoop of Daily30 every day will also help you achieve the ideal fibre intake, contributing 4g per scoop.

Energy: Daily30 is a natural source of minerals, which helps support you throughout the day.

Daily Nutrition: Daily30 is high in Omega 3 ALAs, is a source of plant protein and a natural source of copper and calcium.

In addition, our carefully selected ingredients focus on maximising quality and whole plant consumption, with a blend that preserves the natural food matrix delivering texture and flavour.

Daily30 should not be used as a substitute for a varied diet. Please use it as part of a healthy lifestyle. Do not exceed the stated, recommended daily dose (15g).

Is it vegan-friendly or gluten-free?

Daily30 is made with 100% vegan and gluten-free ingredients. With no added salt or sugar. It is also a source of plant protein and omega-3.

Is Daily30 made from organic and sustainable ingredients?

While we try to source organic ingredients, this is not always possible for some of the plants in Daily30, either because there is not a reliable source of organic options or because these options are not as high-quality. 

We are constantly working to improve the organic makeup of our product. Our ingredients are sourced to be of the highest quality, and all our suppliers must comply with strict sustainability standards.

What are the results from your study on Daily30?

Our randomised control trial (RCT) was done as part of the development process for Daily30 and we have since made some small changes. This means the results apply to a slightly different recipe than the one we currently sell, but we think the changes we have made make it even better! We will be retesting again later this year.

BIOME was a randomised controlled trial (RCT) with 399 people, with the final analysis on 349 people over 6 weeks. Participants were all healthy, 76% women, 24% men with a mean age 51 years recruited from the ZOE Health Study. The study had 3 arms: a functional control arm: consumed bread croutons (28g/day), intervention 1: consumed Daily30 (30g/day i.e. 2 scoops) and intervention 2: took a daily probiotic (1 capsule/day).
You can find more details of the study here: https://zoe.com/learn/daily30-does-it-work

How do I manage my account?

You can manage your account by logging in here. You will be able to manage your address, payment methods, change your order dates, pause or cancel.

Please ensure you sign into your account using the email address you subscribed with during checkout.

How should I care for my tin and scoop?

Here's how to use and maintain your Daily30 tin and scoop.

How should I use the tin and scoop?

  • Make sure the tin is empty, then slowly pour in Daily30 from the bag. 

  • Close the lid firmly after every use.

  • Make sure the scoop is clean and dry. 

  • The scoop is magnetic and attaches to the outside of the tin. The magnets are safely embedded under the silicon sleeve. It should not be handled by children under 3 years old.  Please ensure it is stored securely and kept out of reach of children and pets

  • The scoop can be damaged if dropped onto a hard surface.  If your scoop is dropped, please check everything is still securely in place.

  • If you notice any damage or wear and tear to your scoop, please discontinue use and contact us at daily30@ZOE.com We’ll be happy to get a replacement sent right away.

Where is the best place to store the tin?

  • Keep it in a cool, dry place like a cupboard.

  • Avoid heat, direct sunlight, and steam (for example, from a hot stove or kettle).

  • Do not refrigerate or freeze.

How should I clean the tin?

  • Wipe the inside with a dry, lint-free cloth. Remove any residue with a soft brush.

  • If you need to wash the tin, wipe gently with a slightly damp cloth. Immediately dry with a clean cloth. Leave the tin open to ensure it is completely dry before refilling.

How should I clean the scoop?

  • Handwash only with warm, soapy water and a soft cloth, then rinse thoroughly.

  • Dry the scoop thoroughly with a lint-free towel. 

  • Not dishwasher safe

Anything I shouldn’t do when cleaning my tin and scoop?

  • Please avoid soaking or running the tin and scoop under water, washing them in the dishwasher, using abrasive scrubbers, or using them if they are not completely dry.

  • Avoid removing the silicon sleeve from the scoop.

Gut Health Bar

What does the Gut Health Bar taste like?

Chewy, nutty, and with a delicious hint of sweetness from the 70% dark chocolate or the raspberries depending on the flavour.

What are the ingredients?

70% Dark Chocolate + Sea Salt

Full nutritional information


Almonds (34%) (Whole, Paste), Chicory inulin, Cashews, Edamame (8.1%) (Soya beans, salt), Pumpkin seeds (7.6%), Dark Chocolate (6%) (cocoa mass, cane sugar, cocoa butter), Goji Berries, Maple syrup, Shea butter, Red Lentils, Flaxseed, Chopped cocoa nibs, Puffed Quinoa, Seaweed (Lithothamnion sp.), Sea salt (0.3%), Kombucha powder (Fermented green tea, apple cider vinegar, tapioca fibre)


Cocoa solids: 70% minimum.

Allergens (in bold on pack): Almond, Cashew, Soya.


May contain traces of: cereals containing gluten, milk, other tree nuts.


Raspberry + Goji Berry

Full nutritional information


Almonds (34.9%) (Whole, Paste), Chicory inulin, Cashews, Edamame (8.4%) (Soya beans, salt), Pumpkin seeds (7.9%), Goji Berries (6.3%), Maple syrup, Shea butter, freeze dried raspberries (3.2%), Red Lentils, Flaxseeds, Puffed Quinoa, Seaweed (Lithothamnion sp.), Sea salt, Dried beetroot, Kombucha powder (Fermented green tea, apple cider vinegar, tapioca fibre)


Allergens (in bold on pack): Almond, Cashew, Soya.


May contain traces of: cereals containing gluten, milk, other tree nuts.

Does the Gut Health Bar contain nuts?

Yes, both flavours contain almonds and cashew nuts. 

Does the Gut Health Bar contain artificial sweeteners?

No, the bars don’t contain any artificial preservatives, flavours, or sweeteners.

Are they vegan or gluten-free?

Both flavours are made with 100% vegan and gluten-free ingredients.  However they may contain traces of cereals containing gluten, milk and other tree nuts.

How much fibre and protein is in a Gut Health Bar?

There’s 7g of plant protein and 8g of fibre in each bar.

How much sugar is in a Gut Health Bar?

There’s less than 5g of sugar in each bar.

How often can I eat a Gut Health Bar?

There isn’t a “correct” number of bars that can be eaten in one day. It depends on personal circumstance, including the rest of your diet, your energy needs and how you’re using the bar. Please remember that the Gut Health Bar is designed to add to your diet, not to replace main meals.

Enjoy as part of a varied, balanced diet and healthy lifestyle.

Can I order a mix of flavours?

Each flavour comes in a box of 12 but you can buy boxes of each flavour in the same order.

How should I store my bars?

Store in a cool dry place.

What weight are the Gut Health Bar flavours?

The 70% Dark Chocolate and Sea Salt bar is 40g and the Raspberry and Goji Berry bar is 38g.

Cancellations & Refunds

What is your returns & refund policy on Daily30 & Gut Health Bars?

  • If your product is damaged, incorrect, faulty, not of acceptable quality or not as described, please contact us as soon as possible at daily30@zoe.com or guthealthbar@zoe.com.

  • We'll let you know by email what photos or other evidence we need, and whether we need the product back.

  • Once we've reviewed it, we'll email you the outcome, which may be offering a refund or a replacement.

  • We don't offer refunds if you change your mind. This doesn't affect your rights under the Australian Consumer Law. Please contact us if there is a problem with your order and we would be happy to help.

  • Refunds are made to your original payment method where possible.

How do I cancel my Daily30 or Gut Health Bar subscription?

  • You can cancel automatic renewal at any time before the end of your current billing period. Go to zoe.com/account, click Manage, then Cancel auto-renewal, and follow the steps until you see confirmation.

  • Please cancel in your account at least 1 day before your next billing date. You can also cancel by email, but please do this at least 3 days before your next billing date.

  • If you cancel too late, your subscription will renew for one more period and then stop.

  • One-off orders can be cancelled in your ZOE account before they're dispatched.

How can I give feedback or raise concerns?

We're sorry to hear about any disappointment, and we're eager to sort it out. Please email us at daily30@zoe.com or guthealthbar@zoe.com with as much detail as possible about your situation, including any steps you've already taken, so we can review it thoroughly.

Our process for handling complaints is set out in our Food Product Terms of Sale – Australia and New Zealand.

Shipping Questions

Where is Daily30 & the Gut Health Bars made and shipped from?

Our products are made in the EU and shipped to you from the United Kingdom. By ordering, you're personally importing it into Australia or New Zealand for your own personal use, not for resale.

My order is taking longer than expected. Where is it?

Delivery to Australia and New Zealand usually takes 8–15 working days. Our products ship from the UK, so delivery takes longer than domestic delivery, and customs checks can add extra time. Any delivery dates we give are estimates.

Is there a limit to how much Daily30 or Gut Health Bars I can order?

Yes. Personal import limits for food are no more than 10kg per consignment for Australia and no more than 2kg per consignment for New Zealand.

Are my orders subject to customs duties or import charges?

Our prices include Australian or New Zealand GST, as applicable. They don't include customs duties or other import charges unless these are shown at checkout. You shouldn't be charged any additional duties or taxes when your order is delivered. If you have any questions about this, please contact us and we'll be happy to help.

I'm having issues with my delivery. What should I do?

Please contact us at daily30@zoe.com or guthealthbar@zoe.com with your order number and any other relevant information about the issue, and we'll help you.

Didn’t find an answer to your question? Get in touch

General enquiries about the ZOE Program:

Email hello@joinzoe.com We aim to respond in 7-14 days.

Media enquiries about the ZOE Program:

Email press@joinzoe.com 

EXPLORE ZOE


Stay up to date with ZOE

You'll receive our ongoing science and nutrition emails, plus news and offers.

Podcast

Podcast cover

Listen to the #1 health podcast in the UK

Daily30

Daily30 cover

Add a scoop of ZOE science to your plate

MenoScale

MenoScale cover

Make sense of your menopause symptoms. Get your score.