Last updated: 20 November 2024

Daily30+ Online Terms of Sale and Subscription

United Kingdom

Please read these Terms before you purchase Daily30+ from our website. By doing so, you agree to these Terms.

We currently only ship Daily30+ to the United Kingdom and the United States. We hope to be able to expand that in the future. You can join our waitlist here.

Signing up for a subscription

We sell Daily30+ by subscription through our website. Subscriptions will automatically renew unless cancelled by you or us.

We may offer discounts on the price of Daily30+ subscriptions to members of ZOE's personalised nutrition programme. You will only be eligible for a members' discount if you use the same email address you used to register for that programme.

We may sometimes bundle the sale of subscriptions for Daily30+ with our personalised nutrition programme. In those cases, these Terms shall apply to your subscription for Daily30+, but our separate Terms of Service shall apply to the programme. They shall remain separate subscriptions.

We reserve the right to reject orders for a subscription for any reason. Once you have signed up for a subscription and we have received your first payment we will either send you a confirmation email or let you know that we cannot accept your order.

If we cannot accept your order, we will arrange for any payment you made to be refunded to you through our payment provider.

Monthly subscription

If you sign up for a monthly subscription, we will charge you the purchase price on a monthly basis. We will use the payment method you provided on sign up.

4-month subscription

If you sign up for a 4-month subscription, we will charge you the purchase price for that period in full at the beginning of that period. We will use the payment method you provided on sign up. We will send you the full 4-month supply of Daily30+ in a single delivery.

Prices

The initial purchase price applicable for your subscription will be the purchase price you agree to at sign up. Those prices are inclusive of applicable VAT.

We may have to increase prices (including discounted prices) in the future. We will let you know at least 14 days in advance of any changes to your purchase price for future billing periods.

Your account

When you subscribe you will be able to set up a ZOE account to more easily manage your subscription. This is a single ZOE account for all our products and services, so you can also use it to purchase our personalised nutrition programme.

We also offer a guest checkout. If you go through our guest checkout we will also send you an email asking if you would like to set up a ZOE account.

Delivery

We will use commercially reasonable efforts to ship products within a reasonable time after your subscription is accepted and then after receiving payment at the start of each subsequent billing period. Although we may provide delivery or shipment timeframes or dates, these are estimates and may be subject to change.

We provide free delivery as part of our subscriptions.

Cancellation, returns and refunds

Automatic renewal of your subscription

Your subscription will automatically renew (for monthly or 4-month terms, as selected), and so will continue indefinitely, until either you or we cancel it.

How to cancel

You may cancel automatic renewal of your subscription at any time. You can do so on our website through your ZOE Account (if you have completed its set-up). To avoid further charges, please do so at least the day before your next billing date.

Alternatively, you can email us at daily30@zoe.com to cancel automatic renewal.

If you use email, then please let us know at least 3 days before your next billing date. Otherwise we may not be able to process your cancellation before the next payment.

If you cancel too late, your subscription will renew for the next period, but will not automatically renew for further periods.

Our right to cancel

We may cancel your subscription at any time. If that happens, we will let you know by email and will refund you any amounts paid for products that you have not received.

Returns and refunds

If you cancel within 14 days of receiving a delivery of Daily30+, you have a right to a refund for that delivery. If you want to, please email us at daily30@zoe.com. Once you have let us know, we will send you a confirmation email and you then have 14 days to return the products to us. To receive a refund, you must return your products to us in a sealed and undamaged condition. You will be responsible for the costs of returning the products. We will refund you by the method you used for payment unless this is not possible. Outside of that 14-day period, subscriptions are non-refundable.

Damaged or incorrect products

If a product is damaged or not as described when you receive it, please contact us as soon as possible at daily30@zoe.com. We will let you know through email about what photo or other evidence we need to determine whether you are entitled to a refund or replacement. We will process any refunds to you by the method you used for payment unless this is not possible.

Payment information

By signing up for a subscription for Daily30+ through our website, you agree to provide only true, accurate, current, and complete payment information. You agree that you will only provide payment information which is yours or that you are authorised to provide.

We may cancel your subscription if we have grounds to believe that you have provided us with inaccurate, not current, fraudulent or incomplete payment information.

Personal use only

We sell Daily30+ for personal use only. You may not re-sell Daily30+. We will not be liable to you for any business losses, and any liability we do have for losses you suffer arising from the sale of any products to you if you were purchasing other than as a consumer shall not exceed the purchase price of those products and is strictly limited to losses that were reasonably foreseeable at the time of your purchase.

How to contact us?

If you have any queries, you can contact us at daily30@zoe.com.

Privacy policy

See our Privacy Policy for information on how we use your personal information.

Changing these Terms

The version of these Terms in force on this website at the time you subscribe shall apply to your subscription. We reserve the right to amend these Terms any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these Terms were last amended.

Governing law and jurisdiction

These Terms shall be governed by English law and the courts of England shall have exclusive jurisdiction to settle any dispute arising out of them.

Assignment

You may not assign, delegate or transfer these Terms or your rights or obligations under them, in any way (by operation of law or otherwise) without ZOE's prior written consent. ZOE may transfer, assign, or delegate these Terms and its rights and obligations without consent.

About us

We are Zoe Limited, established at 164 Westminster Bridge Road, London, England, SE1 7RW. Our contact telephone number is +44330 818 8669. Our VAT number is GB276647362.